Complaints

1. Basketzone.net as a seller is liable to the Customer for defects to the extent set out in the Civil Code, in particular in Art. 556 and Art. 556[1] - 556[3] of the Civil Code.

2. Complaints arising from the violation of the Customer’s rights guaranteed by law or based on these Rules must be addressed to: Basketzone, Czestochowska 38/52 suite 613, 93-121 Lodz, Poland, shop@basketzone.net. Basketzone.net commits itself to notify the Customer whether the complaint is legitimate or not within 14 days.

The Customer may, but is not obliged to, use the following complaint form: FORM TO DOWNLOAD.

Basketzoen.net is not a producer of Goods. Basketzone.net is not liable for the guarantee for the Goods sold. The producer may be liable for the guarantee for the Goods sold under the terms and conditions and for the period set out in the guarantee certificate. If the guarantee certificate provides for such possibility, the Customer may report its guarantee claims directly to the authorised service company whose address is given in the guarantee certificate.

 

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